Our focus is on building relationships with our guests by providing you with the highest levels of quality and cleanliness, doing our best to take care of you, and dealing with you fairly and reasonably. We stand behind our goods and services and want you to be satisfied with them.
Thank you for your continued support of our business, We have a NO REFUND policy for all salon services. In the event that you are not completely satisfied, please let us know at the time of your service or no later than 48 hours after. If we choose to provide a complimentary corrective service appointment, we will schedule it for the first available time within five days of your initial appointment. *
Manicures are not guaranteed, but we will touch up a chip within 24 hours of your service.
We offer complimentary repairs for gel and dip powder manicures for seven days from the date of your original service. To schedule a repair simply call our front desk and provide the name of the tech as well as the date of your original service.
Unopened retail products may be returned with original receipt for a full refund to the tender they were purchased with for seven days from purchase.
Your appointments are very important to us. It is reserved especially for you and we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations and rescheduling of appointments.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed at least 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.
- We require a deposit for any appointment with a value over $150
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- "NO SHOWS" will be charged 100% of the deposit amount. (Note - arriving so late to your appointment that it is not possible to provide you with the service requested will be considered 'no-show'.)
- Customers that have failed to show up for their appointments will be required to provide a 100% non-refundable deposit for the next appointment being made.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the deposit amount.
Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked, but as always, we'll make every effort to do so.
Passion Nails is not responsible for any personal items that have been damaged during services. Please be extra careful when handling polishes and check if any belongings are left behind.
Cash, Visa, MasterCard, Discover and Passion Nails Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted.
No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.
Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.
Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
Gift Cards cannot be cancelled: You cannot cancel your Gift Card.
Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.
If you have any complaints or feedback, please contact the manager of the salon were you received the service or email us.
What you need to do
To allow us to provide a quality service as efficiently as possible, you need to:
Ask for the service which you would like to have. If you are unsure please speak to the salon manager.
Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
At Fair Oaks Nails & Spa, we strive our best to provide high quality service and we treat you with courtesy and respect.
*Complimentary corrective services are subject to approval by management and will only be offered in the instance of nail technician error, which does not include changing your mind about polish/gel/dip powder color at the end of your appointment.